Contact
Questions about the trainer, trouble with your account, feedback on a scenario, or anything else — send a note and it'll reach a real person.
Email us directly at
contact@faultline101.comWhichever you choose, we read every message and aim to reply within a couple of business days — for account or access issues, include the email you signed up with.
A few quick answers that solve most questions:
Locked out of your account? Email us from (or mention) the address you signed up with and we'll sort it out.
Paid but don't have access? Access is tied to the email you used at checkout. If you paid with a different email than your account, let us know both and we'll link them.
Want a refund? Just ask — tell us what didn't work for you.
Found a technical error in a scenario? We genuinely want to hear it. The content is reviewed by a working maintenance professional, and real-world corrections make it better.
Module 1 is free, no card required. See how the trainer works before you get in touch.
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